Frequently Asked Questions

Simply browse our products, click "View Details" on any product, then click the "Order Now" button. You'll be taken to our secure order form where you can enter your shipping details and select a payment method. After submission, you'll receive an email with payment instructions within 24 hours.

Yes! Many of our dolls offer customization options such as skin tone, eye color, hair style, and body painting. After placing your order, contact us with your preferences. Additional fees may apply for customizations.

Our sex dolls are made from 100% platinum silicone (body-safe, hypoallergenic). Vibrators and toys use medical-grade silicone, ABS plastic, and other body-safe materials. Lubricants are formulated without parabens or harsh chemicals.

Clean your doll after each use with mild soap and warm water. Use only water-based lubricant with silicone dolls. Store in a cool, dry place away from sunlight. Powder with cornstarch to maintain softness. See our cleaning guide for details.

Absolutely. All orders are shipped in plain, unbranded boxes with no indication of the contents. The return address does not reference "Adam and Eve Shop" or any adult-related terms.

US orders: 3-7 business days (standard) or 2-3 business days (express). Processing takes 1-2 business days from our Los Angeles warehouse. California customers often receive orders within 1-3 days.

Currently, we ship only within the United States, including Alaska and Hawaii. We also ship to US military addresses (APO/FPO).

Yes. Once your order ships, you'll receive a tracking number via email. You can track your package through the carrier's website.

We accept Zelle, Cash App, Chime, Bitcoin (BTC), and Credit/Debit Cards via a secure payment link sent after order placement.

Yes. We use SSL encryption and do not store your full payment details. Credit card and Bitcoin payments are processed through secure third-party gateways.

You will receive an email with payment instructions within 24 hours of placing your order. For Credit/Debit Card or Bitcoin, you'll receive a secure payment link. For Zelle, Cash App, or Chime, you'll receive payment details.

We offer a 90-day satisfaction guarantee. Most items can be returned unopened/unused for a refund. See our Shipping & Returns page for details.

Email us at info@adamandeveforsale.com with your order number and reason. We'll provide return instructions within 24-48 hours.

If your order arrives damaged or you received the wrong item, please contact us immediately with photos. We'll arrange a replacement or refund at no extra cost.

Always use water-based lubricants with silicone dolls. Silicone-based lubes can damage the material. Shop our water-based lubes →

For light stains, use a 10% bleach solution. For deep stains, consult a professional doll cleaning service. Always test on a small area first.

With proper care and maintenance, a high-quality silicone sex doll can last 5-10 years or more. Regular cleaning, proper storage, and using only water-based lubricants will extend its lifespan.